FAQ

After you item shipped, an email notification with the tracking number will be sent out to you automatically. Please pay attention to the spam box as your email service providers might consider it as spam. If you can't find this email notification, contact our service team for help please.

If you haven’t received your order or notice an issue with the products, reach out to our service team and we’ll help you get it solved. Please read our Return and refund policy for more details.

No, not always. We may split an order into multiple shipments for the following reasons:

Product packaging. Some of our products are individually packaged to protect their shape and provide extra cushion and durability. 

Fulfillment location. We fulfill products in multiple locations, so if your order consists of products that have different fulfillment locations, we’ll ship the products separately.

Yes, you can. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Items sent back to us without first requesting a return will not be accepted. Please noted that we do not refund orders for buyer’s remorse. Except misprinted/damaged/defective, we do not accept returns or refund requested by customers due to their personal dislike of the product or non-compliance with the size.See our Return and refund policy for detail please.

Yes, You can. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Items sent back to us without first requesting a return will not be accepted. To be eligible for a return, your item must be in the same condition that you received it. Please noted that we do not refund orders for buyer’s remorse. Except misprinted/damaged/defective, we do not accept returns or refund requested by customers due to their personal dislike of the product or non-compliance with the size.See our Return and refund policy for detail please.